Je voulais prendre quelques minutes de mon temps afin de vous dire de quelle façon j’ai été impressionné par le professionnalisme de vos techniciens Ronald et Jonathan, toujours d’une disponibilité exemplaire afin de résoudre dans les meileurs délais nos soucis concernant nos équipements informatiques lors de notre déménagement du 23 septembre.
C’est très important de compter sur une organisation comme la vôtre afin de ne jamais être en panne de production car notre clientèle s’attend à un service rapide et efficace en toutes circonstances.
Votre équipe s’efforce en tout temps de nous dépanner ou de nous offrir des alternatives tenant compte de nos impératifs d’opérations et afin comme vous de satisfaire en tout temps nos clients respectifs.
C’est un plaisir de vous inclure dans ce partenariat d’affaire pour notre succès mutuel.
Merci à toute votre équipe.
Je travaille avec les gens de Cognat depuis de nombreuses années, avant même la fondation de la compagnie.
Ils ont fait l’implantation du système informatique dans une entreprise pour laquelle j’ai travaillé et ont réalisé la migration du système de comptabilité maison vers Accpac. Leurs compétences et leur soutien ont grandement contribué à faciliter la transition.
Aujourd’hui encore, je travaille pour une entreprise qui est un client de Cognat et j’apprécie toujours autant leur soutien.
Lorsque nous avons dû améliorer le système de sauvegarde, les gens de Cognat m’ont offert différentes options tout en m’expliquant dans le détail les avantages et inconvénients de chacune. Nous avons alors choisi le meilleur plan offert.
Dernièrement, nous avons eu des problèmes importants avec le disque dur, qui ont nécessité la récupération de données. Sans les recommandations judicieuses de Cognat, le travail de récupération aurait été beaucoup plus ardu, voire impossible.
Ce qui est certain, c’est que dans les moments de crise, nous pouvons toujours compter sur le soutien indéfectible de Cognat!
Pendant de nombreuses années, nous avons eu la chance et le plaisir de pouvoir compter en tout temps sur leurs soutiens et leurs disponibilités immédiates. Je voudrais souligner tout particulièrement le dévouement et les compétences extraordinaires de M. Daniel Bean, que ce soit au niveau Accpac, réseau, sauvegarde, SQL et bien d’autres, peu importe la situation, il trouve toujours la solution. Un merci aussi à M. Ronald Bleau et M. Sylvain St-Pierre pour leurs professionnalismes et leurs gentillesses. Nous avons également eu le plaisir de travailler avec M. Jean-François Bourret pour l’implantation d’un projet de facturation qui comprend une application web et divers modules, du développement jusqu’à son déploiement.
Nous sommes entièrement satisfaits de leurs loyaux services.
Pour tout autre projet, nous n’hésiterons pas à demander leurs services.
Whether it be for technical services, networking or software; Cognat has been our go to company for over 10 years.
Their ability to meet deadlines and budgets without compromising quality or service is unmatched.
Their professionalism and knowledge of today’s ever changing needs of our industry is what will keep making them leaders in their field.
When it comes to customer service Cognat gets it.
Our business is totally reliant on our computer systems and we cannot afford to have any downtime. We promise our customers a 24 hour turn around on orders. We deliver on that promise.
Anytime we need support Cognat is there for us – 24/7
Cognat is our Service Provider and they deliver on everything they promise.
Their work is as good as gold. If they say they can do it, it will get done and in the timeframe they commit to.
Our entire systems were designed in cooperation with Cognat. They understand business and what is critical to the business cycle.
I would not hesitate in recommending their support and services.
If anyone has any questions, I would be happy to discuss our supplier of choice Cognat.
We want to take a moment to tell you how satisfied we are with the service provided to us by Cognat. Over the last 10 years, we have received an outstanding quality of work and general support for all our computer and software needs. We especially appreciate all the after hour service when emergencies arise. Please keep up the great work!.
Cognat has been our service provider for past two years and they have solved our server and pc problems on line quickly and cost effectively. We prepay for a block of hours and deplete it for actual time used with no minimum. We do not have an IT department so Cognat fills that role admirably. They will accommodate to your needs, they will work on weekends or evenings to avoid disruptions.
I am a satisfied customer and will continue to be for years to come.
Cognat has provided IT services for Les Aliments O’Sole Mio for several years and the only thing I can say is « they’re willing to go that extra mile to get the job done. » No matter what time or day it is, you could count on Cognat to be there. Impeccable service!
Cognat Inc. has provided us technical support for our computer network and developed a customized information system. We have been most pleased with the quality and timeliness of their work.
The most competent people whom I have ever dealt with.
Whether it’s to solve a problem or to recommend improvements to my current situation, they have all the answers and advice. Polite, understanding, and helpful. An absolute pleasure to deal with.
Our operation has grown significantly in the past few years and we have been fortunate to have had the helpful people at Cognat at our sides through software changes, Internet and website expansions, and a very smoothly orchestrated relocation of our entire operation. I initially was skeptical of using a « not in my backyard » I.T. Support operation, but they have more that proved their ability to solve anything that has come our way in a very timely fashion. My hat is off to the entire staff of Cognat.
It has been a pleasure to have the team of Daniel Bean of Cognat as IT administrators and IT support with regards to our network, computers hardware and software for over six years. They were able to setup and modify our systems to meet our needs with little and most times no business disruption. Give them a call for help and you get a reply in minutes. They are very pleasant, knowledgeable, professional and effective in getting what has to be done. As the Finance Controller of a small business I would recommend them highly to any business that are looking for IT support.
As with most mid-size companies, we did not have the IT expertise internally to implement the infrastructure required for us to do business and then to deal with the maintenance that is essential in making sure that everything continues to run smoothly. Cognat consists of experienced and knowledgeable individuals who have allowed us to complete many successful IT projects on-time and on-schedule. In addition, their continued support has given us the peace of mind to focus on our business, regardless of the day or time, they’ve been there for us. Their ability to quickly understand the dynamics of our business and provide realistic solutions to our needs has also allowed us to keep our IT costs in-line. One of the keys to our success has been to surround ourselves with the right people, Cognat has been part of our success and is definitely someone you want on your team!
Cognat offers outstanding services. Their team of technicians and programmed encompass a wealth of knowledge to quickly respond and find solutions for all your I.T. needs. We have worked with Mr. Daniel Bean and his team for many years now and have always received prompt and efficient services. Whatever the problem or the time the call for help is placed, their time is there to help and always with a smile.
Cognat = No worries and great service.
We have always enjoyed excellent IT support from Cognat. They provide us with knowledgeable, friendly, and professional services, resolving issues quickly and efficiently. Their ability to provide instant remote support has been invaluable. As the local IT manager, it is great to know I can rely on them to take care of any IT issue that might come up. They have gone from being our IT support company to being our partner.
I had to take a few minutes to write and thank you ( again ) for all the services you have provided to me over the years. Your knowledge and level of expertise never cease to amaze me. No matter what the issue or question, you have always been there to answer me – even times when you shouldn’t be answering – ie on vacation !
But this latest feat has propelled me to write a note of thanks. When my blackberry died the Tuesday before Christmas I took it to the Bell store where they tried for 2 hours to revive it! But as they told me – 9 out of 10 times reloading the software will work, I was the « 1 in 10″ that didn’t . There was nothing to be done and no way to access the information inside, which of course, I never backed up. So sadly the Bell tech informed me that I would have to re-enter all my contact info manually. He also told me that my « IT » people could walk me through the setup process since I’m on an outside server. Well the walk through process consisted of an email from you with instructions of what to do and it took all of a minute and a half. Then as if by some miracle of the holidays – all of my contacts re-appeared! But, not a Christmas Miracle – just the routine every day service provided by a team of unbelievable Cognat personnel who take care of things that customers aren’t even aware of !
Thank you …. again!
I wish to thank you for the wonderful service that you have provided to us over the past many years. Your team has always been there pretty much around the clock for the firm and for me particularly, and you have saved us on quite a number of occasions.
Whether it is your onsite service visits at the office or at home, or the frequent telephone consultations (and remote access support), you have never let us down and you have allowed us to continue functioning in this increasingly technologically complex environment in which we of necessity must work. No serious glitches anywhere. Thank you for that.